The Khi Collection New York Online Return Policy

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

We accept returns for products purchased from thekhicollection.com only, and all returns are inspected upon return. Products purchased from thekhicollection.com must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order and do not want the refund to be issued to the original form of payment, please chat with us. Please note: Engraved items, and items noted as final sale or not returnable are not eligible for exchange or return. Khi Collection eGift Cards are issued by D&D Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Khi Collection. All Khi Collection eGift Card purchases are subject to CashStar’s return policies. Shipping and delivery fees are not refundable. Thekhicollection.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Thekhicollection.com. If issued in these instances, Thekhicollection.com has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a Thekhicollection.com gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to The Khi collection eGift Card.

Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. If you would like to return or exchange an item you received as a gift, please email with us and we will be happy to assist. Please note eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than thekhicollection.com are not eligible for return online.

• Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.
• Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 60 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final.
• Please contact our Washington, DC flagship store at 888-240-3903 or email us at thekhicollection@financier.com within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:
  
  Khi Collection
  Returns Department
  1300 I Street NW Suite 400e
  Washington, DC 10001
   

Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Please send your return package via UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice. 

IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund. 

Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we would charge back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.